020 3637 8499 hello@stagelightingkits.com Monday to Friday from 10am to 5pm

Ordering Information

Ordering one of our stage lighting kits from stagelightingkits.com is easy! Here are your options…

 

School Orders

We can accept official orders from UK schools and issue a pro forma invoice, in order to take advantage of this you must send us an official school purchase order by e-mail. Once payment is made the goods are shipped, please note we no longer accept cheques or offer credit terms.

To obtain our full details prior to raising a purchase order please e-mail us at hello@stagelightingkits.com or call 020 3637 8499.

 

Online Orders

To buy from us without a school purchase order and if you’re based in the UK simply make your selection on our online shop and checkout with a Debit or Credit Card, your stage lighting kit order will ship within 5 days via parcel courier (usually faster), we’ll keep you updated throughout including sending you a tracking number on dispatch. If you’re outside of the UK see ‘Telephone Orders’ below. Visit our online shop by clicking here .

 

Telephone Orders

You can also buy from us over the phone if for whatever reason you don’t want to use our online shop or if you’re based outside of the UK, simply give us a call and we can either send you a pro forma invoice for settlement by bank transfer or you can pay by debit or credit card (UK only).

If you have any questions about ordering or the order process just drop us a line.

Our phone number is 020 3637 8499 or if you’re overseas +44 20 3637 8499 and we’re available Monday to Friday from 10am to 4pm.

 

Frequently Asked Questions

Delivery
We charge a flat rate for delivery of £20 plus VAT for mainland UK for one kit and £40 plus VAT for two (these kits are big to ship!). Most orders are shipped within 72 hours of ordering, if you’re in a rush or would like us to hold off until you’re available to take delivery please contact us.

If you need a kit for a specific date it is important that you contact us before ordering to check stock as lead times can be greater during busy times and we’d hate to let you down.

If a carrier attempts to deliver goods which appear damaged or incomplete, please reject the whole delivery.

Cancellation, Returns & Refunds
This applies to consumer sales and not business to business as dictated by the EU Directive on Consumer Rights. You have a 14 day ‘cooling off’ period during which you can change your mind and return the goods, they must be unopened and unused and you will only receive a refund when we receive the goods back into our warehouse and they have been checked.
If you wish to cancel and return an order it is your obligation to pay for the return, we estimate the shipping per drama kit to be £30.

Business to business sales are final and no refunds or returns are accepted.

Terms & Conditions
You can view our full terms and conditions by clicking here  .

Privacy
This privacy policy sets out how The Lighting Laboratory Ltd uses and protects any information that you give The Lighting Laboratory Ltd when you use this website.

The Lighting Laboratory Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Lighting Laboratory Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

Name and job title.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

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